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What happens if you’re flying with jetBlue Airways and something causes your plans to change? Thankfully, jetBlue provides travelers some flexibility when something unexpected happens. If you’re flying jetBlue and need to make changes on the day of your trip that won’t cost a fortune, you have two options: the same-day switch and the same-day standby.
jetBlue Same-Day Switch
If you are looking into changing your flights because you want to depart earlier or later, JetBlue allows you to make a confirmed same-day switch for a flat rate of $75. No fare difference applies, and it can only be made on the day of travel, beginning at midnight in the same time zone of your departing flight. Keep in mind that the same-day switch option is only available in cities with multiple flights a day.
Same-Day Switch Details
- A same-day switch is available for all fare options.
- You may adjust your travel to an earlier or later flight on the same day as your originally scheduled flight.
- You must travel between the same city pairs or, if applicable, out of the nearby airports according to jetBlue’s different airport options (see below).
- A same-day switch can only be made starting at midnight in the time zone of your departing flight.
- A same-day switch is only available on the same calendar day as your originally scheduled flight.
- Mosaic customers do not need to pay a same-day switch fee and can switch a light beginning 24 hours before the originally scheduled flight time.
- Customers with refundable fares do not need to pay a same-day switch fee.
- TrueBlue redemption bookings are eligible for same-day switches.
- Interline bookings may be eligible for same-day switches, depending on the circumstances and as long as they meet the minimum connection times. You can only make same-day switches to interline booking by contacting jetBlue.
jetBlue Same-Day Standby
Same-day standby travel is based on seat availability—thus, there are no guarantees. You may also have to pay an additional fee of $75 (no fare difference applies) depending on the ticket fare you purchased.
To travel on standby, you must have already purchased a seat on JetBlue. You may list standby on any sold-out flights between the same cities on the same calendar day as your confirmed scheduled departure.
Same-Day Standby Details
- All fares except Blue Extra must pay the same-day standby fee of $75 to list standby. The fee is refundable if you are not confirmed for your standby flight.
- You may list standby at the airport before your original flight. You cannot list standby travel online or over the phone.
- You must travel between the same city pairs (i.e. you can be confirmed on a nonstop flight and travel standby on a connecting flight or vice versa, as long as the origin and destination cities remain the same).
- If you have an Even More Space seat and choose to travel standby, you will forfeit the seat fee, and it will not be eligible for a refund.
- Customers in cities with multiple flights can only travel standby on the same day. Standby travel is unavailable to customers traveling to cities with only one flight a day.
- Mint customers may choose to travel standby, but there is no guarantee that they will still get a Mint seat on the new flight. The Mint seat will only be assigned if available, and the $75 fee will still apply. If a Core seat is assigned, the Mint customer will not be able to get a refund of the Mint experience.
- Please note that to list for standby, only one person per reservation must be at the airport. To check-in, however, each individual must be present.
- Mosaic customers and customers with refundable fares will not be charged a fee to list standby.
Different Airport Options for Same-Day Switch and Same-Day Standby Travelers
If you are traveling to or from one of these areas, you may choose to re-book your same-day switch or same-day standby flight to a nearby airport.
- Boston Logan International (BOS)
- Providence T.F. Green (PVD)
- Worcester Regional (ORH)
- Buffalo/Niagara International (BUF)
- Greater Rochester International (ROC)
- Chicago O’Hare International (ORD)
- General Mitchell International (MKE)
- Hollywood Burbank (BUR)
- Los Angeles International (LAX)
- Ontario International (ONT)
- John F. Kennedy International (JFK)
- LaGuardia (LGA)
- Newark Liberty International (EWR)
- Stewart International (SWF)
- Westchester County (HPN)
- Asheville Regional (AVL)
- Charlotte-Douglas International (CLT)
- Baltimore/Washington International (BWI)
- Newark Liberty International (EWR)
- Philadelphia International (PHL)
- San Francisco International (SFO)
- San Jose Norman Y. Mineta International (SJC)
- Fort Lauderdale Hollywood International (FLL)
- Miami International (MIA)
- Palm Beach International (PBI)
- Sarasota Bradenton International (SRQ)
- Tampa International (TPA)
- San Antonio International (SAT)
- Austin-Bergstrom International (AUS)
- Baltimore/Washington International (BWI)
- Washington D.C. Reagan International (DCA)
- London Gatwick (LGW)
- London Heathrow (LHR)
Standby Rules for Missed Flights
If you are running late and think you are going to miss your flight, it’s best to contact jetBlue at least two hours before your flight to let them know so your ticket doesn’t get tagged under “no-show” and the fare forfeited. Once you inform jetBlue, you can opt to have the fare refunded (if applicable to the ticket you bought) or fly standby on the next consecutive flight as long as seats are available. Take note that you may have to pay the standby fee of $75 and that the rules are different for when you miss a connecting flight.
You will also have to follow jetBlue Airways’ 2-hour rule (the same for other airlines). It means you must reach the airport within 2 hours of your missed flight departure so you can request the next flight. jetBlue’s other standby rules apply, including whether you are traveling to a destination with multiple jetBlue flights in a day. If your missed flight is the only flight or the last flight for the day, ask the airline agent your options, though you will likely have to book a new flight.
Standby Rules for Employees, Friends, and Family Members
jetBlue allows its full-time employees to travel for free on standby—a benefit that extends to their immediate family members (spouse, dependent children, and parents). While employees can experience this benefit for free when they fly across the 50 U.S. states, flying internationally will result in international taxes and fees.
Employees also get Buddy Passes throughout the year that they can hand to extended family and friends. Buddy Passes, however, are only for the regular seats. jetBlue employees may be able to fly in Mint, jetBlue’s premium travel experience, but travelers using a Buddy Pass are not eligible to be seated in jetBlue’s Mint.
jetBlue will try to seat you and your companions together for those traveling in a group, but it may not always be possible, so you can opt to sit separately or go on another flight. If you cannot get onto your intended flight because all seats are taken, jetBlue’s Airport Crew members will roll you over so you can standby for the next flight.
If you are traveling with a pet, you may add them to your standby listing upon arrival at the airport (only one pet per standby traveler). If you are traveling under a Buddy Pass, you must pay the current pet fee (waived for the dependents of Crew members). For those eligible to sit in Mint, pets are not allowed.
Standby Rules for Upgrades
If you want more perks like extra legroom and more spacious seats, you have two options. You can buy the jetBlue Mint airfare—the airline’s version of first-class or Even More Space, an upscale experience with more comfortable seats and a few added benefits. When you avail and pay for the seat upgrade, you’ll be able to get it without having to wait.
Travelers who have Mosaic elite status with the jetBlue TrueBlue Rewards program, however, may not even have to pay to get an Even More Space seat. They can request a same-day Even More Space seat upgrade, which is first-come, first-served, and subject to availability. If you are a Mosaic member and want to ensure you get the upgrade, you can come to the airport a little earlier, so your name is at the top of the list.
How Does the jetBlue Standby List Work?
When flying standby, your original check-in time (whether you do so online, through jetBlue’s mobile app, or at the airport) establishes your position on the flight’s standby list. As a result, if you are flying on standby, you want to check in and be at the airport as early as possible.
When you get to the departure gate, be as patient as possible. For flights with many available seats, standby passengers are cleared as early as 60 minutes before departure for international flights and 30 minutes for departure for domestic flights. For flights with limited seat availability, standby passengers will be cleared up to 15 minutes before departing.
In case you may not be able to make it to your intended flight because it is full, jetBlue’s Airport Crew members will roll you over to the next scheduled flight. This will be completed once your originally booked flight has departed.