If you booked a flight on Spirit Airlines and want the cost of your ticket refunded, you may be out of luck. Spirit doesn’t have an “easy to find” summary of its refund policy, and they are notorious for being difficult to work with, so we put together this guide of what you need to know if you want to get a refund.
Spirit Airlines Refund Policy
If you cancel within 24 hours of booking your ticket and it’s at least one week before your departure, you don’t need to do anything to get a refund.
Like most airlines, Spirit typically won’t charge the ticket until after the “24 hour hold period” expires, so you are essentially just cancelling the ticket that had not yet been paid for. There’s really nothing to refund and this is a law mandated by the DOT to all airlines.
If your flight is cancelled and you don’t want to be re-booked on another flight, you are entitled to a full refund of the ticket price.
According to Spirit Airlines Contract of Carriage, if you are involved in a Spirit Airlines cancellation or delay in excess of two hours, you’ll have three options:
- Re-accommodation (i.e. they can re-book you on another flight),
- Credit for future travel, or
Refunds will only be issued to the form of payment used to complete the original purchase (normally charged back to your credit card). Cash refunds will be issued in the form of a check.
Note: Airfare rules have changed since COVID, so check out Spirit Airlines travel updates page to make sure you are up to speed with the latest developments and policies.
Refundable vs. Non-Refundable Tickets
Getting a refund on a fully refundable ticket is relatively easy, but it’s a lot tougher if you have a non-refundable ticket. As you might expect, Spirit doesn’t offer refundable tickets, so if you’re looking for a refund on a Spirit ticket, you better know what the rules are.
Unlike, United, American and Delta, Spirit is pretty tight on the “unplanned circumstances”. Basically, you have to die to get a refund. Assuming you don’t plan on dying to get a refund, your only other options for a refund are significant delays or cancellation of your flight.
Documentation Requirements for a Refund
If you do happen to die either before or during your trip, someone will have to send a copy of the death certificate to the Spirit Airlines Guest Relations Department to get a refund.
Spirit Airlines Contact for Refunds
Guests entitled to refunds may apply for a refund by contacting Spirit Airlines Guest Care at 855-728-3555 or the request may be made in writing to:
Spirit Airlines Corporate Guest Relations
2800 Executive Way,
Miramar, FL 33025.
How long will it take to get a refund from Spirit Airlines?
If you are owed a refund, Spirit must process the refund and provide a credit within 7 business days if you paid by credit card, and 20 business days if you paid by cash or check.